Google Advertisements Account Managers Shouldn’t Contact Customers Directly

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There are a growing variety of reports across the web of Google Ads accounts supervisors threatening to contact customers straight, regardless of not being allowed to.

According to the reports, agencies who do not react to e-mails from Google Ads account managers are being met risks from Google associates to contact clients directly.

In many cases, the Google Ads account supervisors call customers and tell them to drop their companies.

There are 2 things to make clear here:

  1. Agencies are not required to speak with Google reps
  2. At no point should a Google Advertisements account manager call an agency’s customer

A Google Ads representative informing customers to fire their firm crosses the line.

However, these reports are becoming more frequent.

Matt Janaway, CEO of Marketing Labs, shared his experience on LinkedIn this week:

Screenshot from:, November 2022. Janaway’s post captured the attention of Google Advertisements Liaison Ginny Marvin, who says the issue will be dealt with”immediately.” Marvin adds,”This is not in line with how we anticipate our team to

support our advertisers and agency partners.” Screenshot from:, November 2022. Janaway isn’t alone in his experience. Throughout October, reports distributed on Reddit of Google representatives taking part in similar practices. One Reddit user posted a screenshot of an e-mail gotten by a Google Ads Account

Strategist, which checks out: “I am writing to you one last time as a courtesy, since my honest objective is to provide you

worth and innovative techniques with google ads and work with you closely, to help you conserve time and make your clients more effective with google advertisements, thus I am contacting you for the last time to notify you that if I do not reach you, I will presume that you are not getting my emails and will call the clients that I have been appointed straight.”Another Reddit user has nearly the very same story, saying they

‘ve been “bugged”with day-to-day e-mails from a Google Advertisements rep to get on a call and implement project changes. Once again, companies aren’t obliged to talk with Google reps or carry out modifications clients aren’t requesting. Should you receive an email like the one above, the very best thing to do is submit a problem via

Google’s official form. Be careful of these aggressive sales strategies. As long as you’re not breaking any policies, Google has no say over

how you run your customers’projects. Included Image: FGC/Best SMM Panel